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SAP BW  Support

Service Offering

We offer comprehensive support for your SAP team and end/power user when it is most needed 24x7. From our experience many problems can be solved via phone or remote access. That way we enable your staff to solve problems without expensive downtimes.

Additionally, we can provide competent BW runtime management, interpretation of error logs and analyzing via SAP notes and SDN, and in optimum usage of SAP BW; all this leads to increased efficiency in several key areas of the value chain.

Benefits

• Competent helpdesk partners, for times when the SAP user needs them
• System support and knowledge/content support for all kind of  user
• Avoidance of downtimes through proactive system health checks
• Synergetic support concept in collaboration with your internal specialists, leading to optimisation of the support process chain and to the relief of all parties involved; internal specialists can now refocus on process- and system optimisation
• Objective feedback to the SAP specialists and to the management, using statistics and error/problem analysis
• Pressures brought upon by your staff’s annual or sick leave can be eased using external capabilities
• Tacit know-how locked away in the heads of staff becomes transparent and explicit, and is distributed among several ‘heads’
• Peaks during the use of support services, for example when introducing new report and releases, can be eased

System-Support

Service Offering

We support and administer your SAP systems via remote access. We also support end users with first and second level support.

Benefits

• No need for a night shift to support your system
• Service is available whenever needed
• When compared to a full outsourcing concept, our concept allows all knowledge on the system to remain inside your organisation, while the availability of the system increases

Staff Coaching/Training

Service Offering

Often young or new team members need the support of experienced contacts within the company to answer questions on BW management, BEx reporting and runtime improvements.. We coach staff members 24x7, effectively reducing the time it takes to unleash the highest potential in your team.

Benefits

• No downtimes for staff waiting for meetings with external or internal coaches
• Faster time to full capacity
• Multi-company know-how, coupled with internal knowledge, is transformed into a powerful knowledge pool, significantly increasing efficiency of your staff

SAP BW Project

Consulting  Offering

Centrix can offer you on site BW consultation for first installation, best practice or upgrade projects.

Benefits

• Customers get  high quality consultation and many year of experiences on time.
• We shorten your demand for internal staff and reduce start up costs
• You increase user satisfaction through high-convenience, high-quality service

BW Performance improvements

Service Offering

We help you to reach performance target with your reports through analyzing during the evening hours, and therefore allow you get improvements without upsetting your end user.

Benefits

• Total usage time of BW increases significantly
• During the evening the system in normally not used via dialog processing
• Increased user satisfaction thanks to an optimised service offering

BW Training

Service Offering

We offer you a tailored training for your end and power user to handle BW in a highly efficient way. This increases the understanding how BW works. The training is on your system and with your reports.

Benefits

• Committed, motivated and  highly efficient  user  of BW reports
• Well trained Administrator and BA’s for a competent internal BI team

System Analysis

Service Offering

Centrix can assist you with the analysis of your system landscape via SAP Solution manager. Your Server, your database and your data flow will be analyzed and monitored for further optimisations.

Benefits

• Our experienced specialists are available for complex analyses... on demand!
• Utilising the evening and night time shortens the required downtimes drastically
• Increased reliability hanks to steadily continuous improvement.

Quality Management

Service Offering

Quality is the foundation of any sustainable business. However, in many areas businesses neglect quality control as it can take up too much time, or because the resources are not available - for example in service- and IT processes or inhouse software developments. Here, Centrix can offer support in order to increase quality or to maintain a high quality standard. We offer data consistency checks as well as ABAP and design reviews.

Benefits

• High Quality of you data warehouse.
• On demand resources
• Time advantage by utilising evening and nighttime

System Maintenance

Service Offering

If your systems must be available and accessible around the clock, but you don’t want to completely outsource your IT, then Centrix offers an elegant and cost-effective alternative. We administer, maintain and support your system during the evening and nightime hours via remote access.

Benefits

• Infrastructure and IT know-how stays in your organisation
• No need to pay nightshift wage premiums

IT Services

Service Offering

Is your IT available and accessible round the clock? Are you considering to completely outsource IT to an external specialist? What are your core competencies?

If you believe that outsourcing is too expensive, that IT know-how should stay inside the organisation to ensure flexibility, but you want to build competitive advantage by building innovative IT structures, Centrix proposes an new option for IT support. We offer remote support from 7pm to 7am. We support your systems, maintain data security, run backups and batch routines, and much more - and all this via remote access to your network.

Benefits

• IT know-how stays inside your organisation
• No need to pay night shift wage premiums
• Availability of IT systems around the clock

Data Management

Service Offering

We can analyse mass data such as IMS (RPM or Exponent) data and prepare it overnight to be available on your next working morning. This way, you can work with meaningful data as quickly as possible.

Benefits

• Timesavings
• Expert know-how on demand
• Objective Analysis

Housekeeping and Lifecycle Information Management

Service Offering

Do you want to keep your data warehouse in a good shape? Then you need to think about a Lifecycle Information Management strategy. Centrix offers a step by step plan to get your Lifecycle Information Management Strategy right. Business oriented, pragmatic and sustainable. Data, Information and Knowledge on time, user focused and cost effective. To get the data in your SAP BI system is one side to archive it out is as important as the first installation

Benefits

• Cost effective Lifecycle Information Management
• Customers can reach you around the clock

Upgrade Support

Service Offering

We know how important it is to get a system to the next level without any hazels. Centrix offers you a  way for a SAP recommended System upgrade.

Benefits

• Reduced Downtime because of 24*7 workhours.
• Reliable success because of experienced consultants.

Demand Analysis

Service Offering

Centrix can help you in any of your IT initiatives, from broad scanning of standard software to identifying the business needs aligned to your strategy. We know where and how to access high-quality data and insights that will become a base for your decision-making. In fact, our in-depth practical experience in the IT sector allows us to take the research further: we will partner with you in formulating and implementing recommendations, strategies, roadmaps and action-plans.

Often the research we do ties in strongly with our networking, relationship building or business development activities that pave the way for future initiatives.

Service Examples

• Regional/country market profiles
• Market entry preparation
• Product research
• Sales & marketing process evaluation/optimisation
• Potential estimation using targeting, profiling and segmentation
• Client profiling and business needs
• Full screens and business plans

Tools & Methodologies

• Qualitative/quantitative research
• Interviews, both phone and face-to-face
• interviews/surveys with stakeholders
• Focus groups
• Management workshops
• Literature reviews
• Internet research
• Statistical analysis
• Data modelling

Benefits

• Rigorous research methodology
• In-depth experience in the IT industry
• Local presence in New Zealand/Australia
• Local representation in Germany
• Access to experts in both Europe and New Zealand/Australia
• Successful research project track record
• Integrative approach across various services (e.g. CRM consultancy, relationship building etc…)

Consultancy

Service Offering

Our experience with many SAP BW/BI projects allows us to support your BI initiatives from strategic conception to rollout to ongoing improvement and support. We can take your organisation from the status quo to the next BI  level, with an individualized, long-term and holistic approach.

Service Examples

• Detailed analysis of the current situation with regards to product and data warehouse management
• Process analysis
• Thorough understanding of the client’s BI strategy
• Evaluation of business requirements
• Moulding of a BI step-plan with a vision for tomorrow
• Implement, measure and continuously improve all BI processes
• Evaluate and recommend appropriate IT options
• Install creativity and innovation measures to support paradigm shifts
• Regular measure of progress and position

Tools and Measures

• Interviews within the organisation
• IT analysis
• Initiation and moderation of workshops, communities of practice etc...
• Problem analysis and process optimisation using the EFQM (European Foundation of Quality Management) methodology
• Documentation of the consultancy initiative in a variety of formats
• Regular presentation of results

Benefits

• Rigorous consultancy methodologies (e.g. EFQM)
• In-depth experience with all levels of CRM, from paper-based systems and product-centered strategies, to multi-individual customer-centric strategies
• Experience in different country, budgetary and regulatory environments
• Long-term approach
• Holistic view of strategies, processes and IT
• Experience with both conception AND implementation

Business Intelligence Strategy Development

Service Offering

We understand the important first step into a Business Intelligence Strategy. Across many different sectors and industries we have seen many short term and long term projects. Now we have the knowledge and experience to compare different approaches, to verify the right Vision and Mission statements. Also we know the most cost-effective way to break this down in manageable projects with a pragmatic approach to utilize internal and external resources.

Service Examples

Talk to us and we give you more insights in a personal discussion.…

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Benefits

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